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Solution 2-7: Solution 2-8: If you have a 3rd party DAR (Data at Rest) called Credent installed, it seems to encrypt something in the user's profile that will not allow them to logon cached.If you have your administrator's help, you can decrypt all of your user data, then be able to logon to the computer again. Solution 2-9: Verify if your Smart Card service is started look here for instructions." (another user found it in the Internet Explorer folder).
This happens when a computer is unplugged from the network for a certain period of time (45-60 days for most organizations) Solution 2-5: Unplug the network cable, logon (you will be logging on with cached credentials) then plug the cable back in.
See how to make DTS work by following guidance on the DTS support page.
All Army Knowledge Online (AKO) users who have a CAC should now be migrated to Do D Enterprise Email (DEE) and will no longer be able to access their AKO email with username and password.
Problem 10: After installing Activ Client, you are still unable to access Do D CAC enabled websites.
Solution 10-1: Solution 10-2: Firefox users: Follow instructions here Problem 11: Received "Error 2738. If that doesn't work, keep reading for other ideas below.